What to Do When Alipay 余额 recharge is Not Received After Payment

Payment Not Received? Here’s What to Do

You paid via USDT (TRC20 or ERC20) for an Alipay 余额 recharge, but the funds haven’t arrived. Don’t panic – this happens, and we’ll guide you step by step.

Step 1: Confirm Your Payment Details

Double-check the transaction on your wallet. Ensure you sent USDT to the correct address (TRC20 or ERC20) and that the network matches. For example, if you sent TRC20 USDT to an ERC20 address, the funds will be lost. Use a block explorer like Tronscan or Etherscan to verify the transaction status.

Step 2: Check Order Status on Our Platform

Log in to your account and go to “Order History.” Look for the order with Alipay 余额 recharge (e.g., 100 CNY = 13.8 USDT, 500 CNY = 69 USDT). If it shows “Unpaid,” the payment might still be pending. Wait 10-30 minutes after transaction confirmation.

Step 3: Contact Support with Transaction ID

If 30 minutes have passed and balance not credited, contact our 24/7 support. Provide the transaction ID (TXID) and your order number. For example, a typical TXID for TRC20 looks like: `a1b2c3d4e5f6...`. We’ll trace it manually.

Step 4: Refund or Reissue Policy

If payment is confirmed on-chain but not credited within 2 hours, we offer a full USDT refund or reissue. Note: ERC20 transactions may take longer due to network congestion. As of 2026, our average resolution time is 15 minutes.

Step 5: Prevent Future Issues

Always copy the exact USDT address from your order page. Use TRC20 for faster and cheaper transfers (fee ~0.1 USDT vs ERC20 ~1.5 USDT). For large amounts, consider splitting into multiple smaller payments.

Still Stuck?

We handle 500+ Alipay recharges daily. If your payment is stuck, we’ll fix it – guaranteed. No KYC needed, just USDT.