What to Do When Bilibili Annual is Not Received After Payment

Why Your Bilibili Annual Membership Might Not Arrive

You paid via USDT (TRC20/ERC20) but your Bilibili annual card hasn't shown up. This is a common issue for overseas Chinese buying CN digital goods. Let's troubleshoot.

Check Your Payment Status First

Verify the transaction on the blockchain. For TRC20, use Tronscan; for ERC20, use Etherscan. If the transaction is confirmed but you didn't receive the card, your order may be stuck due to payment platform delays (common 1-2 hours).

Common Reasons for Non-Receipt

• **Wrong UID**: Ensure you entered your Bilibili UID correctly (not phone/email). A single digit error causes delivery failure.
• **Region Lock**: Bilibili annual cards (priced 198 RMB ≈ 27.5 USDT) are CN-only. If your account is registered overseas, the card may not activate.
• **KYC Issues**: Some vendors require real-name verification. If you fear KYC, choose a no-verification seller (we offer instant delivery without ID).
• **Payment Mismatch**: ERC20 payments often get delayed; TRC20 is faster (under 10 minutes).

Steps to Resolve

1. **Contact Support**: Provide TXID and Bilibili UID. Most issues are resolved within 24 hours.
2. **Check Your Bilibili Wallet**: Go to “Wallet” → “Membership” to see if the card is pending activation.
3. **Request Resend**: If the order failed, ask for a manual resend or refund in USDT.

Why Choose Our Platform?

We specialize in China-side recharges via USDT (TRC20 preferred). No KYC, instant delivery, and 24/7 support. Prices: Bilibili Annual at 25.5 USDT (cheaper than official 198 RMB). Try us for hassle-free top-ups.

FAQ

### What if my Bilibili annual card hasn't arrived after 2 hours? Contact our support with your TXID and UID; we'll manually deliver or refund within 24 hours.

### Can I get a refund if the card is not delivered? Yes, we refund 100% in USDT (TRC20/ERC20) if the order fails after 48 hours.

### Do I need to provide real-name verification? No, our service requires no KYC. Just pay with USDT and provide your Bilibili UID.

### Why is TRC20 recommended over ERC20? TRC20 has lower fees (≈0.8 USDT) and faster confirmation (under 10 minutes), while ERC20 can take hours and cost 5+ USDT.

### What if I entered the wrong UID? Contact support immediately with your order number; we can correct the UID within 30 minutes of payment.