What to Do When Bilibili Premium is Not Received After Payment

Payment Completed But No Bilibili Premium?

You sent USDT via TRC20 (or ERC20) for Bilibili Premium at $4.20/month, waited 10 minutes, refreshed the page—still no membership. This is a known issue with cross-border gift card redemptions, especially when buying for Chinese mainland accounts from overseas IPs. Don’t panic; follow these steps.

Step 1: Check Your Payment Details

First, verify the transaction hash on Tronscan (for TRC20) or Etherscan (for ERC20). Confirm the exact amount: a $4.20 monthly plan should be 4.20 USDT. If you sent $4.00 or $4.50, the payment may be pending due to amount mismatch. Also ensure the recipient address was correct—one wrong character and funds are lost.

Step 2: Wait Up to 6 Hours

Bilibili Premium codes are often manually processed by vendors due to anti-fraud checks. If you paid within the last 6 hours (e.g., 10:30 AM UTC+8 on March 15, 2026), wait. The status on your order page at [your marketplace] should say “Processing”. Avoid opening multiple tickets—it slows down support.

Step 3: Contact Support with Your Order ID

If it’s been over 6 hours, open a ticket with your order ID (e.g., #BILI-20260315-0420). Include your USDT transaction hash. Reputable sellers like USDTGift verify within 30 minutes during business hours (9 AM–11 PM CST). Mention that you used TRC20 to avoid network confusion.

Step 4: Common Reasons for Delay

• **IP mismatch**: Your overseas IP triggers Bilibili’s region check. Vendors sometimes need to bind the code via a mainland proxy. This can take an extra 2-3 hours.
• **KYC fear**: Many sellers don’t require ID, but if they do and you skipped it, the order is on hold. Uphold or Binance users often face this. Choose “No KYC” options at checkout.
• **Price fluctuation**: USDT value dropped? No—$4.20 is fixed. But if the vendor uses a different rate, the top-up fails. Confirm the exact USDT amount before sending.

Step 5: Escalate via Dispute (Last Resort)

If support ignores you for 24 hours, file a dispute on the marketplace. Provide screenshots of payment success and order page. Most platforms side with buyers if you used TRC20 with a clear memo (if required). Your $4.20 is insured by the platform’s escrow.

H2: Why Use USDT for Bilibili Premium?

No KYC, instant cross-border transfer, and no chargebacks. TRC20 fees are under $0.50, making $4.20 monthly plans affordable. ERC20 works too but costs $2-5 in gas—avoid for small amounts. Always double-check the network: Bilibili top-ups for mainland accounts must be processed via local gift card portals; USDT bypasses that.

Final Tip

Buy from vendors with a >95% completion rate and “Instant” or “1-6 hours” delivery tags. If your order fails, you’ll get a refund in USDT within 48 hours—no need to worry about losing funds.