I sent USDT via ERC20 but the merchant only accepts TRC20. What should I do?

Contact the merchant immediately with your TXID. Some can manually recover the funds, but it may take 1-3 days and a small fee (10 USDT). Otherwise, the transaction may be lost.

How long does China mobile recharge usually take after USDT payment?

Typically 5-15 minutes for TRC20. During peak hours, it can take up to 1 hour. If not received after 2 hours, contact support.

Do I need to complete KYC for every recharge?

No, only for orders over 500 USDT or if required by the merchant. Small recharges (e.g., 50 USDT) usually skip KYC.

Can I get a refund if the recharge fails?

Yes, most merchants offer full refunds in USDT within 48 hours. Check the refund policy before buying.

What should I do if I entered the wrong phone number?

Contact the merchant ASAP. They may be able to cancel the order before processing. If already processed, a partial refund might be possible.

What to Do When China Mobile recharge is Not Received After Payment

Why Didn't My China Mobile Recharge Arrive?

You paid with USDT (TRC20/ERC20) for a Douyin top-up or WeChat balance recharge, but the service didn't activate. This is frustrating, especially when you need it for calls or games. Let's fix it.

Common Causes (and Solutions)

### 1. Wrong Wallet Network

You sent USDT via ERC20 but the merchant only accepts TRC20 (or vice versa). This usually results in a lost transaction. Always double-check the network before sending. As of 2026, most China-side recharge platforms support TRC20 due to lower fees (~0.8 USDT).

### 2. Insufficient Gas Fee

For ERC20, you need ETH for gas. If gas is insufficient, the transaction may hang or fail. Check your wallet's pending transactions and cancel/re-send with proper gas.

### 3. KYC Verification Required

Some merchants require KYC for large amounts (e.g., >500 USDT). If you skipped it, your order may be on hold. Provide your ID or passport to proceed.

### 4. System Delay

Recharge processing can take 5–30 minutes during peak hours (e.g., Chinese New Year). Wait 1 hour, then contact support with your TXID.

### 5. Wrong Recipient ID

You entered a wrong phone number or account ID. Double-check your input. If wrong, ask the merchant to reverse the order (some offer partial refund).

Step-by-Step Troubleshooting

**Verify Transaction on Blockchain**: Use a block explorer (e.g., Tronscan for TRC20) with your TXID. Confirm that the transaction is completed and sent to the merchant's address.

**Check Order Status**: Log in to the marketplace and look for order status. It may be marked as "pending" or "failed". If failed, request a refund in USDT.

**Contact Merchant Support**: Provide your order ID, TXID, and amount. Most platforms respond within 2 hours via Telegram or live chat.

**Dispute via Escrow**: If the platform offers escrow, open a dispute. Provide evidence (screenshot of blockchain confirmation, payment receipt).

How to Prevent Future Issues

Always use **TRC20** for faster and cheaper transfers (fee ~1 USDT vs 5-10 USDT for ERC20).
Verify the recipient's identity: For WeChat recharge, ensure the account is active and not banned.
Order from trusted merchants with high ratings (e.g., 4.8+ stars) and clear refund policies.
Keep your TXID and order details until the recharge is confirmed.

When to Refund

If it's been over 24 hours and no recharge, request a full refund. Reputable merchants will process it within 48 hours. If they refuse, escalate to platform admin.

Need Help? Buy with Confidence

Our marketplace, USDTRecharge.io, offers instant China mobile recharge with TRC20/ERC20. All orders are protected by escrow. If not received within 30 minutes, we refund automatically. Start your hassle-free recharge now.