China Unicom recharge Payment Stuck or Pending — Troubleshooting

Why Is My China Unicom Recharge Stuck? Common Causes

You paid via USDT (TRC20 or ERC20) for a China Unicom recharge, but the status shows "Pending" for hours. This is frustrating, especially when you need data for Douyin or WeChat. Here are the top reasons:

• **Network congestion**: TRC20 transactions can be slow during peak hours. Check your TXID on Tronscan.
• **Incorrect phone number**: Double-check the number format (e.g., +86 138****1234). One wrong digit blocks the recharge.
• **Recharge limit**: Some accounts have daily caps. If you topped up 50 USDT (~350 CNY) but the limit is 200 CNY, the system may pause.
• **KYC verification**: China requires real-name registration for telecom services. If your account isn't verified, the recharge may be held.

How to Fix a Stuck Payment in 5 Steps

1. **Verify your TXID**: Go to Tronscan (TRC20) or Etherscan (ERC20) and confirm the transaction is confirmed. If pending >30 min, contact our support with the TXID.
2. **Check your China Unicom account**: Log in to the China Unicom app or dial 10010. Ensure your account is active and has no outstanding balance.
3. **Resend if needed**: If the payment is confirmed but not credited, request a manual resend. We can reprocess within 24 hours.
4. **Recharge via a different method**: Try a smaller top-up first (e.g., 10 USDT) to test connectivity.
5. **Contact us on Telegram**: @ChinaRechargeBot – include your order ID and TXID for fastest resolution.

Preventing Future Issues with USDT Recharges

• **Use TRC20 for speed**: ERC20 can be slower and more expensive. We recommend TRC20 for sub-5-minute confirmations.
• **Keep records**: Always save your TXID and order number. Screenshot the payment confirmation.
• **Set up auto-recharge**: For frequent users, enable auto-top-up to avoid running out of data during peak times.
• **Verify your China Unicom account**: Link your WeChat or Alipay to your Unicom account for faster KYC.

2026 Update: New Recharge Policies

As of March 2026, China Unicom has tightened prepaid recharge rules for non-Chinese ID holders. If your recharge is stuck, it might be due to the new limit of 500 CNY per month for foreign accounts. We can bypass this with verified accounts – contact us for details.

FAQ

Q: My USDT transaction is confirmed but the recharge is still pending. What now? A: Sometimes carriers take up to 2 hours to credit. If it exceeds 2 hours, contact us with your TXID for manual credit.

Q: Can I recharge China Unicom with ERC20 USDT? A: Yes, but we recommend TRC20 for faster and cheaper transactions. ERC20 may take 10-30 minutes longer.

Q: What if I entered the wrong phone number? A: Unfortunately, we cannot reverse payments. Double-check the number before confirming. If stuck, contact us to adjust the destination.

Q: Is there a minimum recharge amount? A: Yes, minimum is 10 USDT (~70 CNY). Maximum per transaction is 500 USDT (~3500 CNY).

Q: How do I check my China Unicom balance after recharge? A: Dial *118# on your phone or check the China Unicom app. Balance updates within 5 minutes after credit.