What to Do When Douyin Coins recharge is Not Received After Payment

Check Transaction Status on TRC20/ERC20 Explorer

First, verify the USDT transfer. Open Tronscan (for TRC20) or Etherscan (for ERC20) and paste your wallet address or transaction hash. Confirm the transaction has at least 1 confirmation. If it's pending or failed, the recharge won't process. For TRC20, confirmations typically take 1-5 minutes; ERC20 may take longer. If you sent via the wrong network (e.g., ERC20 to a TRC20 address), the coins may be lost—contact support immediately.

Verify Your Account Details

Double-check that you provided the correct Douyin account UID or phone number. A single mistyped digit can delay or misroute the recharge. Log into your Douyin app, go to Settings > Account > Account Info to copy your UID exactly. Some providers require the account to be linked to a Chinese phone number or ID—if yours isn't, recharge may fail. In that case, use a service that supports overseas accounts (like ours, with no KYC required).

Contact Support with Transaction Evidence

If the blockchain shows confirmed but Douyin hasn't credited, contact the seller's support. Provide: transaction hash, amount (e.g., 50 USDT for 350 Douyin Coins), timestamp, and your Douyin UID. Reputable services will manually credit within 1-2 hours. Avoid platforms with no live chat or long response times. Our support resolves 95% of cases within 30 minutes.

Common Reasons for Delayed Recharge

• **Network congestion**: TRC20 fees too low? Miners may deprioritize. Always use recommended fee (~1-5 USDT).
• **Platform maintenance**: Douyin sometimes pauses recharge during updates. Check @Douyin_official for notices.
• **Account restrictions**: New accounts or those with recent chargebacks may be flagged. Use a stable, older account.
• **Third-party limits**: Some sellers cap daily recharge. If you ordered 500 USDT worth (3500 Coins), split into smaller orders.

Prevent Future Issues with USDT Recharge

Stick to TRC20 for speed and low cost. Our marketplace only uses TRC20—no ERC20 delays. Always test with a small amount first (e.g., 10 USDT for 70 Coins). Save seller contact info before ordering. For large amounts, request manual processing. As of 2026, Douyin Coins price is 0.14 USDT per coin (7 Coins per 1 USDT). We offer instant delivery with 99.9% uptime.

Final Steps If Still Not Received

If over 2 hours passed, initiate a chargeback via your USDT wallet? Not possible—blockchain is irreversible. Instead, escalate to the marketplace admin. Provide full evidence. As a last resort, accept the loss and switch to a verified seller. Our platform guarantees delivery or full refund in USDT within 24 hours.