What to Do When Genshin Impact CN server is Not Received After Payment
USDT payment for Genshin Impact CN not received? Check order status, verify UID, contact support. Fast refunds via TRC20. Buy with confidence now.
Check Your Order Status
First, log into your account on our marketplace and navigate to "My Orders." Look for the transaction ID (e.g., GN20261001) and verify if it shows "Completed." If it says "Pending," your payment may not have been fully processed. Common reasons: insufficient USDT balance for TRC20 network fees (around 1-2 USDT) or a stuck transaction due to low gas on ERC20. For TRC20, confirm the TXID on TRONSCAN; for ERC20, use Etherscan.
Verify the UID and Server
Genshin Impact CN server requires a valid UID starting with "1" or "2" (e.g., 123456789). Double-check that you entered the correct UID and selected "CN server" (not Asia, Europe, or America). A wrong region means the top-up goes to a different server. If you used a guest account, the UID may change after binding—ensure it's permanent.
Contact the Seller Immediately
Reach out via live chat or WhatsApp (available 24/7). Provide your order number, UID, and screenshot of the failed delivery. Most issues are resolved within 30 minutes. If the seller is unresponsive, open a dispute—our team usually responds within 2 hours.
Typical Delivery Times
- **Instant top-up**: Usually delivered within 5 minutes after USDT payment confirmation (1 block on TRC20).
- **Manual top-up**: May take up to 2 hours during peak hours (e.g., after a new patch release in 2026).
- **Delays**: If not received after 2 hours, it's likely stuck. Do not reorder—contact support first to avoid duplicate charges.
Refund Policy
If delivery fails and no resolution is reached within 24 hours, you're eligible for a full refund in USDT (minus network fees). Refunds are processed within 3-5 business days via TRC20. Note: Refunds are not possible if the top-up was already delivered (e.g., received in-game mail).
Why Use USDT?
Paying with USDT via TRC20 ensures fast, low-fee transactions (≈1 USDT) and avoids bank card restrictions common with CNY payments. No KYC required. We support TRC20 and ERC20—choose TRC20 for speed.
Prevent Future Issues
- Always bind your Genshin account to an email or phone before purchasing.
- Use TRC20 for instant confirmations.
- Double-check the UID and server before paying.
- Save your transaction TXID for reference.
Frequently asked questions
How long does it take to receive Genshin Impact CN top-up after USDT payment?
Instant top-ups arrive within 5 minutes; manual ones up to 2 hours. If delayed, check your order status.
What if I entered the wrong UID?
Contact support immediately with your order number. If not yet delivered, we can correct it.
Can I get a refund if I don't receive the top-up?
Yes, full refund in USDT (minus network fees) if unresolved within 24 hours.
Which network should I use for USDT payment?
TRC20 is recommended for faster delivery and lower fees (≈1 USDT). ERC20 may take longer.
Why does my order show 'Pending' after payment?
It means the payment hasn't been confirmed yet. Wait for 1 block confirmation (TRC20) or check if you paid enough for network fees.
Related guides
WeChat Pay 余额 recharge Payment Stuck or Pending — Troubleshooting
Stuck WeChat Pay recharge via USDT? Fix pending payments in 5 steps. TRC20/ERC20 supported. Instant balance top-up for overseas Chinese. Buy now with USDT.
Alipay 余额 recharge Payment Stuck or Pending — Troubleshooting
Stuck on Alipay USDT recharge? Fix pending payments with our troubleshooting guide. Fast TRC20 top-up, no KYC. Instant processing – buy now!
iQiyi VIP annual Payment Stuck or Pending — Troubleshooting
iQiyi VIP annual payment stuck? Fix pending USDT orders with our troubleshooting guide. Fast TRC20/ERC20 support. Buy now for instant delivery!
Mango TV VIP Payment Stuck or Pending — Troubleshooting
Mango TV VIP payment stuck? Fix pending USDT payments with this troubleshooting guide. Use TRC20 for fast Mango TV recharge. Buy now with crypto.