What to Do When Identity V CN is Not Received After Payment
Trouble with Identity V CN top-up via USDT? Fix non-received payments with our step-by-step guide. Fast refund and live support. Buy Echoes securely now.
Why Your Identity V CN Top-Up Might Fail
You paid via USDT but the Echoes didn't arrive? Here's the fix. Identity V (Chinese server) payments can fail for several reasons, especially when using third-party USDT recharge services. Common culprits: wrong server selection (CN vs Global), incorrect UID input, or network delays on NetEase's end.
Step 1: Verify Your UID and Server
Double-check your Identity V CN UID and server (e.g., Android/iOS official). If you entered a Global server UID by mistake, the top-up won't credit. Example: UID 123456789 on CN server should be confirmed via the in-game settings.
Step 2: Check USDT Transaction Status
If your USDT payment used TRC20 or ERC20, confirm the transaction hash on the blockchain. A pending or failed transaction means the recharge never reached our platform. For instance, a 10 USDT top-up for 60 Echoes should appear within 5 minutes. If not, provide the tx hash to support.
Step 3: Contact Live Support with Details
Our 24/7 support team handles issues like this daily. Send us: your UID, server, payment screenshot with tx hash, and order number. Example case: A user paid 20 USDT for 120 Echoes on Jan 15, 2026, and received it after 2 hours due to server maintenance.
Step 4: Refund or Re-send Policy
If the top-up is confirmed failed (e.g., invalid UID), we refund USDT within 24 hours. For valid but delayed orders, we manually push the order again. No need to re-pay.
Final Check: Avoid Future Issues
Always use the exact UID shown in your Identity V CN profile, not a friend's or a screenshot. Stick to TRC20 for faster confirmation (under 1 minute). For ERC20, expect 5-15 minutes due to gas fees.
Still stuck? Our team resolves 99% of cases within 30 minutes.
Frequently asked questions
How long does it take to receive Echoes after USDT payment?
Typically 1-5 minutes for TRC20, up to 30 minutes for ERC20. If longer, check your transaction hash.
What if I entered the wrong UID?
Contact support immediately with your correct UID. We can re-send to the right ID if the original order hasn't been claimed.
Do I need to provide KYC for Identity V CN top-up?
No. Our USDT recharge requires no ID or personal info, just your UID and server.
Can I get a refund if the top-up fails?
Yes, we refund USDT within 24 hours for confirmed failed orders (e.g., invalid UID or server).
What is the minimum USDT amount for Identity V CN?
The minimum is 5 USDT (≈ 30 Echoes). Higher amounts give better rates, e.g., 10 USDT for 65 Echoes.