My USDT payment via TRC20 shows 'pending' for 30 minutes. What should I do?

First check the TXID on Tronscan. If unconfirmed, the gas fee may be too low; resend with 5 TRX gas. If confirmed, contact the merchant with your TXID and order number.

Can I use ERC20 instead of TRC20 for Meituan vouchers?

Most merchants only accept TRC20 due to lower fees. If you send ERC20, the funds may be lost unless the merchant explicitly supports it. Always confirm the network before sending.

Why did my 20 USDT payment for a 140 RMB voucher get stuck?

Amounts below 30 USDT often trigger manual review. Try sending a standard amount like 50 USDT (350 RMB) for faster processing.

Do I need to provide KYC to fix a stuck payment?

Not always, but if the marketplace flagged your account, a simple ID scan (passport or driver's license) can release the hold. No need for full KYC.

How long should I wait before requesting a refund?

If the payment remains pending for over 1 hour despite a confirmed TXID, request a refund or manual credit. Most merchants process refunds within 24 hours.

Meituan voucher Payment Stuck or Pending — Troubleshooting

Why Your Meituan Voucher Payment Gets Stuck

You paid in USDT, but the Meituan voucher status shows "pending" or just froze. This happens often when the payment network (TRC20 vs ERC20) doesn't match the platform's expected address, or when the transaction hasn't been confirmed on-chain due to low gas fees.

Step-by-Step Troubleshooting

### 1. Check Transaction Hash on TRC20/ERC20 Explorer

First, copy your TXID from the wallet and look it up on Tronscan (for TRC20) or Etherscan (for ERC20). If the transaction shows "unconfirmed" after 30 minutes, the gas fee might be too low. For Meituan vouchers, we recommend a TRC20 transfer with 1-5 TRX gas to ensure fast confirmation.

### 2. Verify the Receiving Address

Did you send USDT to the correct address? Meituan top-up services usually provide a TRC20 address. If you accidentally sent via ERC20 to a TRC20 address, the funds may be lost. Always double-check the network label before confirming.

### 3. Contact the Merchant with TXID

If the hash shows "success" but the voucher still isn't credited, message the merchant on the marketplace. Provide the TXID, amount (e.g., 50 USDT for a 350 RMB Meituan voucher), and your order ID. Most merchants resolve this within 2 hours.

### 4. Try a Different USDT Amount (e.g., 20 USDT for 140 RMB Voucher)

Some platforms have a minimum threshold. If you sent 10 USDT for a 70 RMB voucher, it might trigger a manual review. Try a standard amount like 50 USDT (350 RMB) to avoid delays.

### 5. Clear Cache and Retry

Sometimes the payment gateway just needs a refresh. Clear your browser cache or app data, then re-enter the order. If using a mobile app, ensure it's updated to the latest 2026 version.

Common Reasons for Pending Payments

**Network congestion**: TRC20 is usually faster, but during peak hours (e.g., Chinese New Year 2026), confirmations can take 10-20 minutes.
**KYC flag**: If your marketplace requires KYC and you skipped it, the payment may be held. Provide a simple ID scan to proceed.
**Incorrect memo/tag**: Some merchants require a memo. Missing it can cause the payment to be unlinked from your order.

When to Wait vs. When to Refund

If the transaction shows "pending" for over 1 hour, request a refund or manual credit. Most USDT marketplaces offer 24/7 support. For example, at our store, we manually confirm TRC20 payments within 15 minutes.

Final Check: Your Wallet Balance

Ensure you have enough USDT plus gas fees. A common mistake is sending exactly 50 USDT with 0 TRX for gas, which blocks the transfer. Keep 5-10 TRX in your wallet for fees.

If nothing works, reach out to customer support with all details. We're here to help you get your Meituan voucher instantly.