How long does it take to receive MIUI Coins after USDT payment?

Usually 5-15 minutes after blockchain confirmation. Delays up to 30 minutes are normal due to network congestion.

I paid via USDT TRC20 but the status shows 'unpaid'. What should I do?

Check if the exact USDT amount (including network fee) was sent. If the amount is short, the system won't confirm. Contact support with your TXID to adjust.

Can I get a refund if the top-up never arrives?

Yes, if we cannot manually credit within 24 hours, we refund 100% in USDT via the same network (TRC20 or ERC20). No fees deducted.

Do I need to verify my identity or provide KYC?

No. We only require your MIUI UID (no personal info). USDT payments are anonymous — no KYC needed.

What is the exchange rate for USDT to MIUI Coins?

As of 2026, 1 USDT = 7 MIUI Coins (standard rate). Promotional bonuses may add extra coins for orders above 50 USDT.

What to Do When MIUI Account top-up is Not Received After Payment

Check Your MIUI Account Region and Order Status

First, confirm your MIUI account is registered in the correct region (e.g., China, India, Global). If you topped up for a Chinese MIUI account but used a Global account, the coins won't appear. Log into account.xiaomi.com and verify your region under "Personal Info". Then check your order history in the same panel — if the order shows "Completed" but coins are missing, proceed below.

Common Reasons for MIUI Top-Up Not Received

**Incorrect UID entered**: Double-check the recipient MIUI Account ID (usually a 9-digit number). Even one wrong digit sends coins to another user.
**Payment not confirmed on blockchain**: For USDT payments via TRC20 or ERC20, the transaction must reach at least 1 network confirmation before our system credits your order. Sometimes mempool congestion delays this.
**Account flagged for security**: Xiaomi may temporarily hold credits if the account has unusual login activity or a new device.

Step-by-Step Troubleshooting

**Wait 30 minutes**: Most delays resolve within 15-30 minutes. Our system retries verification every 5 minutes.
**Check blockchain explorer**: Use Tronscan (for TRC20) or Etherscan (for ERC20) to confirm your USDT transfer is successful. Copy your TXID from our payment page.
**Contact support with evidence**: Provide your order number, TXID, and MIUI UID. We manually push credits within 1-2 hours on weekdays.

USDT Payment Tips for Faster Delivery (2026)

Use **TRC20** network (cheapest fees, ~0.8 USDT) — avoid ERC20 (fees can exceed 5 USDT).
Set gas limit to 100,000 and ensure you have enough TRX for TRC20 transfers.
Our minimum top-up starts at **10 USDT** (approx. 70 MIUI Coins at 1:7 rate). For 100 USDT you get 720 Coins (bonus included).

Still Not Received? Request Manual Credit

If 2 hours have passed, submit a ticket with your order ID and TXID. We manually verify and credit within 24 hours. Refunds are issued in USDT via same network if order cannot be fulfilled.

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Prices valid as of May 2026. All payments processed via secure USDT TRC20 gateway.