MIUI Account top-up Payment Stuck or Pending — Troubleshooting

Why Your MIUI Account Top-up Gets Stuck

MIUI account top-ups via USDT often fail or remain pending due to mismatched wallet networks. In 2026, users report that using ERC20 instead of TRC20 causes delays because Xiaomi's system auto-detects network type. Always send USDT via TRC20 for instant processing.

How to Check Transaction Status

1. Log into your MIUI account and go to "Top-up History".
2. Look for the transaction ID (TXID).
3. Copy the TXID and paste it on a TRC20 block explorer (Tronscan) to confirm if the transfer is completed. If pending on chain, wait 10-15 minutes.

Common Pending Reasons & Fixes

• **Wrong network**: Sending USDT via ERC20 instead of TRC20. Refund only possible if the wallet supports multi-chain. Contact support with TXID.
• **Insufficient TRX for gas**: TRC20 transactions require ~20 TRX for energy. Ensure your wallet has enough TRX.
• **KYC flag**: Xiaomi may hold payment if IP or payment source is flagged. Use a clean wallet and VPN to China region.
• **Price mismatch**: Top-up amounts must match exact USDT value. Example: 500 Diamonds = 5.5 USDT (fixed rate). Overpayment leads to pending refund.

Step-by-Step Fix for Stuck Payments

1. Verify network: Confirm TXID shows "Confirmed" on Tronscan.
2. If confirmed but not credited, contact MIUI support via live chat. Provide TXID and wallet address.
3. If unconfirmed, wait 30 minutes. Transaction may fail if gas is low. Resend with higher TRX fee.
4. For refunds, use the self-service refund button in top-up history. Funds return to wallet within 24 hours.

Avoiding Future Issues

• Always select TRC20 when sending USDT. Never use ERC20.
• Keep 50 TRX in wallet for gas fees.
• Use a dedicated wallet for top-ups to avoid KYC flags.
• Top-up during Beijing business hours (9:00-18:00 CST) for faster manual review.

Prices valid as of 2026: 60 Diamonds = 0.66 USDT, 300 Diamonds = 3.3 USDT, 980 Diamonds = 10.78 USDT (TRC20 only).