What to Do When Onmyoji CN is Not Received After Payment

Payment Not Received? Here’s What to Do

You paid for Onmyoji CN top-up in USDT, but the package hasn’t arrived. Don’t panic. This guide walks you through the exact steps to resolve the issue quickly.

Step 1: Check Your Transaction Status

First, verify your USDT transfer. Log into your wallet and confirm the transaction on the blockchain. If you used TRC20 or ERC20, the transaction hash is your proof. Make sure the network matches our required network (usually TRC20 for USDT).

Step 2: Verify Your In-Game ID

Double-check the in-game ID you submitted. Onmyoji CN uses a 9-digit server ID (e.g., 123456789) plus your character name. A single typo can delay delivery. Log in to your account and copy the exact ID from the game’s settings.

Step 3: Contact Support with Full Details

Open a ticket on our support page. Include: - Your order number - USDT transaction hash - In-game server and ID - Screenshot of the payment

We process tickets within 2 hours during business hours (UTC+8).

Step 4: Wait for Blockchain Confirmations

TRC20 transfers need at least 3 confirmations (about 1 minute). ERC20 may take longer due to network congestion. If you sent via ERC20, please allow up to 30 minutes.

Step 5: Refund or Reissue

If we confirm payment but cannot deliver (e.g., wrong server), we will refund your USDT to the original wallet within 24 hours. For successful deliveries, the in-game mail arrives within 15 minutes.

Why Choose USDT?

USDT is stable and fast. No KYC needed, no bank delays. We accept TRC20 and ERC20 networks. Popular packages: 60 jade for 1.5 USDT, monthly pass for 4.99 USDT (2026 prices).