Onmyoji CN Payment Stuck or Pending — Troubleshooting

Payment Methods: USDT (TRC20/ERC20) Only

Onmyoji CN (Chinese server) does not accept foreign credit cards or PayPal. The only reliable way to top up is via USDT (Tether) on TRC20 (low fee) or ERC20 (higher fee). We accept both. For fastest processing, use TRC20 — typically confirmed in 1-3 minutes.

Why Is My Payment Stuck or Pending?

Common reasons:

• **USDT network mismatch** – You sent ERC20 but we expected TRC20 (or vice versa). Always double-check the network before sending. If mismatch occurs, manual recovery may take 24-48 hours.
• **Insufficient gas fee** – For ERC20, you need ETH for gas. If gas is too low, the transaction may be pending for hours. Check on Etherscan.
• **KYC flag** – Some large payments (above 500 USDT) trigger manual review. Provide a screenshot of your transaction hash (TXID) to speed up.
• **Server delay** – Onmyoji CN occasionally has maintenance windows (e.g., every Tuesday 2:00-4:00 AM Beijing time). Payments during maintenance may be delayed until the server is back.
• **Incorrect UID/Server** – Double-check your Onmyoji CN UID and server (e.g., "Amber" or "Jade"). Wrong UID = stuck order until corrected.

How to Fix a Pending Payment in 2026

1. **Check TXID status** – Go to the blockchain explorer (Tronscan for TRC20, Etherscan for ERC20). If it shows "Success", your payment arrived – contact our support with the TXID.
2. **Verify network** – In your wallet, confirm the network used. If it's not TRC20, we can still process it but with a 10% conversion fee and 12-24h delay.
3. **Contact support immediately** – Use our live chat or email ([email protected]). Include: order number, TXID, amount, network, and your Onmyoji UID. Most issues resolved within 30 minutes during business hours (9 AM – 11 PM Beijing time).
4. **Resend if needed** – If payment was lost due to network error, we will refund to your wallet minus network fee (typically 1-5 USDT). Then create a new order.

Pricing Examples (USDT) – 2026

• 648 S-Jade (top-up bundle): 99.99 USDT (TRC20) / 102.99 USDT (ERC20)
• Monthly Pass (30 days): 4.99 USDT
• Skin (SSR): 6.99 USDT
• Bulk 10x 648 bundle: 949.99 USDT (save 50 USDT)

All prices include service fee. No hidden charges.

Guarantee

We have processed over 50,000 orders since 2021. If your payment is stuck for more than 24 hours, we offer a full refund in USDT (minus network fee) or a 10% bonus on your next order.

Summary

• Use TRC20 for fastest processing.
• Always double-check UID, server, and network.
• Contact support with TXID if stuck.
• Refund or bonus if delay exceeds 24h.