What to Do When QQ Coin is Not Received After Payment

Payment Completed but QQ Coin Missing?

You sent USDT via TRC20 or ERC20, the platform confirmed receipt, but your QQ coin balance is still zero. This is frustrating, especially when you needed the coins for a game top-up or a VIP subscription. Below, we break down the most common causes and exact steps to take.

Step 1: Check the Order Status in Your Account

Log into the marketplace where you paid. Look for the order history or recharge record. If the status shows "Pending" or "Processing," the system may still be syncing with Tencent's servers. Most orders complete within 5–30 minutes. For example, a standard 60 QQ coin recharge (≈1.8 USDT TRC20) usually arrives in under 10 minutes. If it's been longer, proceed to Step 2.

Step 2: Verify Your QQ Number and Game Zone

A single digit error in your QQ number means the coins go to someone else. Also, for games like Honor of Kings or Genshin Impact CN, you must select the correct server/zone. Double-check your input. If wrong, contact support immediately—some platforms can reverse within 1 hour if the recipient hasn't claimed.

Step 3: Contact the Seller with Proof

Take a screenshot of the USDT transfer hash (TXID) from your wallet (e.g., TRC20 transaction on Tronscan). Send it to the merchant's customer service via the platform's chat or ticket system. Include your QQ number, order ID, and the exact amount (e.g., 10 USDT for 330 QQ coins). Reputable sellers respond within 15 minutes.

Step 4: What If the Seller Is Unresponsive?

If you bought from a third-party reseller and they ghost you, open a dispute on the marketplace. Many platforms, like USDT充值平台, hold funds in escrow. Provide your TXID and order proof. The platform will investigate and may refund your USDT if the seller fails to deliver. Avoid direct wallet-to-wallet transfers outside the marketplace.

Step 5: Prevent Future Issues

• Always use TRC20 for faster and cheaper transfers (ERC20 is slower and costs more gas).
• Stick to verified sellers with high ratings (4.8+ stars).
• Recharge small amounts first (e.g., 6 USDT for 200 QQ coins) to test.
• Keep your QQ account security info handy—sometimes the recharge requires a nickname or binded phone.

Why Choose Our Platform?

Since 2026, our marketplace has processed over 50,000 QQ coin recharges with a 99.2% success rate. We support TRC20 and ERC20 USDT payments, instant delivery, and 24/7 Chinese and English support. If your order fails for any reason, we issue a full refund within 24 hours.

Still stuck? Contact us now with your TXID and we'll resolve it in minutes.