Refund and Replacement Policy for Overseas Chinese Recharge Orders

Why Crypto Payments Change the Refund Game

When you pay with USDT (TRC-20, ERC-20, or BEP-20), the transaction is final. There is no chargeback button, no bank to call, no PayPal dispute. The blockchain doesn't care if the product was defective — the USDT is gone. This means merchants cannot offer traditional refunds that pull money back from your wallet. Instead, the industry standard is replacement: if the item is defective on arrival, we send a new one. This isn't a loophole — it's the only operational model that works with irreversible payments.

For example, if you top up 100 CNY of WeChat balance via a gift card code, and the code is already used (defective on arrival), we can issue a fresh code. But if you use the code and then your account gets banned a week later, that's not our fault — the code worked. The same logic applies to all digital goods: streaming subscriptions, game top-ups, VPN keys, etc.

What Counts as Defective on Arrival

We define "defective on arrival" as an issue that prevents you from using the item within 24 hours of delivery, caused by the merchant or the platform, not by your actions. Here are the specific scenarios for each product category:

• **WeChat / QQ Coin top-up**: The code is invalid, already redeemed, or the wrong denomination. For example, you ordered 50 QQ Coin but received a 10 QQ Coin code.
• **Bilibili / Tencent Video / NetEase Cloud Music membership**: The account credentials don't work, the region lock is wrong (e.g., you ordered a CN-only account but it's locked to another region), or the subscription duration is shorter than advertised (e.g., you paid for 12 months but only got 6).
• **王者荣耀 / 原神 CN top-ups**: The top-up didn't arrive in-game within 24 hours, or the wrong item was delivered (e.g., you ordered 648 Genesis Crystals but received 60).
• **SMS verification services**: The number is already used for the target platform, or the SMS never arrives within 10 minutes.
• **Streaming accounts (Netflix, Spotify, etc.)**: The account is banned within 24 hours of first login (due to previous owner's activity), or the simultaneous viewer cap is lower than advertised (e.g., you paid for 4K UHD but only get 1 screen).
• **VPN / proxy services**: The server key is already blocked by the provider, or the bandwidth limit is less than stated (e.g., you bought 1 TB but get 100 GB).
• **AI subscriptions (ChatGPT Plus, Midjourney, etc.)**: The account hits rate limits immediately (e.g., 40 messages per 3 hours instead of the standard 50), or the account is region-locked to a country you can't use.
• **VPS / hosting**: The provider terminates the server within 24 hours due to TOS violations by a previous user (e.g., IP blacklisted), or the specs don't match (e.g., you ordered 2 vCPU but get 1).

In all these cases, you are eligible for a replacement of the same tier (same value, same duration). We do not offer upgrades or store credit — just a like-for-like swap.

What Is NOT Eligible for Replacement

Many issues are caused by the user or by platform policy enforcement after delivery. These are not covered:

• **User-caused issues**: You entered the wrong UID for a game top-up, you redeemed a code on the wrong account, you changed the password and got locked out, or you violated the platform's terms of service (e.g., using a VPN to access a CN-only account from abroad).
• **Policy enforcement after 24 hours**: Your WeChat account gets banned after a week because you sent spam. Your Bilibili account gets suspended for copyright infringement. Your VPS gets shut down after 3 days because the provider detected crypto mining. These are not our responsibility — the item worked at delivery.
• **Region change after purchase**: You bought a CN-only 原神 top-up, then later tried to use it on a global server. The item is region-locked as advertised.
• **Price drops or promotions**: If the price of a subscription drops a day after you buy, we don't refund the difference. Crypto prices are volatile, and so are digital goods prices.
• **Chargebacks or disputes on your payment method**: If you paid via a card or third-party that later reverses the transaction, we will not replace the item. This is fraud, and we will ban your account.

Replacement SLA and Process

Once we confirm a defect, we aim to send a replacement within 24-48 hours. Most replacements are processed within 12 hours, but some items (like rare 王者荣耀 skins) may take up to 48 hours due to stock availability. The replacement will be of the same tier: same value, same duration, same region. If the exact item is out of stock, we will offer an equivalent alternative (e.g., a different streaming service of equal value).

To request a replacement, contact our Telegram support: @jasonma127. Include the following in your message: - Order number (found in your purchase history) - Transaction hash (the USDT TXID from your wallet) - Screenshot of the issue (e.g., error message, account ban notice, SMS not received)

Do not send a video — screenshots are enough. Do not send a voice message — text only. We will respond within 4 hours during business hours (UTC+8, 09:00-23:00).

Edge Cases per Niche

Each product type has unique edge cases that are not covered by the standard policy. Here's a breakdown:

• **SMS verification**: If the number is already used on the target platform (e.g., Telegram, WeChat), we can replace with a fresh number. But if you use the number and then the platform bans it for spam, that's on you. Also, some platforms (like Google) have a cooldown period — if you request too many SMS in a short time, the number may be blocked. We cannot replace for that.
• **Streaming accounts**: Simultaneous viewer caps are clearly stated in the product description. If you buy a 1-screen Netflix account and try to watch on 2 devices, it will kick you out. That's not a defect. However, if the account is advertised as 4K but only streams 1080p, that's a defect — we replace.
• **VPN / proxy**: Providers sometimes ban shared keys if too many users connect from the same IP. We cannot control that. If the key works for the first 24 hours and then gets banned, it's not covered. But if the key is dead on arrival (e.g., "invalid key" error), we replace.
• **AI subscriptions**: Rate limits are set by the AI provider (e.g., OpenAI). If you hit the limit after normal use, that's expected. But if the account is throttled from the start (e.g., you can only send 10 messages per hour instead of 50), that's a defect.
• **VPS**: Provider TOS violations are common. If the provider terminates your VPS because the previous user abused it (e.g., sent spam), we can replace with a different IP. But if you run a TOS-violating service (e.g., torrenting on a provider that bans it), that's your fault.

How We Handle Disputes

If you disagree with our decision, you can escalate to a senior support agent via Telegram. We will review the logs, the transaction hash, and the screenshots. If we find we made a mistake, we will issue a replacement or, in rare cases, a refund in USDT (minus network fees). Refunds are only possible if the item was never delivered and we cannot source a replacement. For example, if you ordered a limited-edition 王者荣耀 skin that is no longer available, and we cannot find an equivalent, we will refund the USDT amount (minus the TRC-20 network fee of ~1 USDT).

We do not offer partial refunds. If you used the item for 10 days out of a 30-day subscription and then it broke, we cannot refund the remaining 20 days. The replacement policy only covers items that were defective from the start.

Summary Table: What's Covered vs. Not

Scenario	Covered?	Action
Code invalid on arrival	Yes	Replacement
Account banned within 24h (due to previous owner)	Yes	Replacement
Wrong region (e.g., CN-only sent as global)	Yes	Replacement
User enters wrong UID	No	No action
Account banned after 1 week (user behavior)	No	No action
Price drop after purchase	No	No action
SMS number already used on platform	Yes	Replacement
VPN key blocked after 24h	No	No action
VPS terminated for TOS violation by user	No	No action

Final Notes

This policy is designed to be fair for both buyers and sellers in a crypto-based marketplace. Because payments are irreversible, we cannot offer the same refund flexibility as credit cards. But we stand behind our products: if it's broken on arrival, we'll fix it. If you have any questions, contact @jasonma127 on Telegram. We're here to help.

Updated 2026-05-25.