What to Do When Tencent Video VIP is Not Received After Payment

Step 1: Check Your Payment Status

First, verify that your USDT payment went through. Open your wallet (e.g., Trust Wallet, MetaMask) and check the transaction hash on TRC20 or ERC20 explorer. For TRC20, use Tronscan; for ERC20, use Etherscan. Confirm the recipient address matches our official wallet: TXYZ... (full address on our website). If the transaction is pending or failed, resend with sufficient TRX/ETH for gas fees.

Step 2: Confirm Your Account Details

Did you enter the correct Tencent Video VIP account (phone number or email linked to WeChat)? Many issues arise from mismatched accounts. Double-check that your account region is set to Mainland China – overseas accounts won't receive VIP. If you used a phone number, ensure it's bound to WeChat and can receive SMS verification.

Step 3: Wait 5-30 Minutes

After successful payment, VIP is usually credited within 5-15 minutes. During peak times (e.g., 8-10 PM CST), it may take up to 30 minutes. Do not submit multiple orders – that can cause duplicates. If you still haven't received it after 30 minutes, proceed to Step 4.

Step 4: Contact Live Support

Our customer support is available 24/7 via Telegram: @USDTRechargeBot. Provide your payment TXID, Tencent Video account, and the amount paid (e.g., 15 USDT for 1-month VIP). We'll manually credit within 10 minutes. All issues are resolved within 24 hours.

Common Causes of Non-Receipt

• **Wrong network**: You paid via ERC20 but we require TRC20 (cheaper fees). We support both, but TRC20 is recommended for speed.
• **Incorrect amount**: Prices change daily in USDT. As of March 2026, 1-month VIP is 15 USDT, 3-month is 40 USDT, 12-month is 130 USDT.
• **KYC avoidance**: We don't require KYC – no ID, no facial recognition. If any site asks, it's a scam.
• **Account locked**: Your Tencent account may be restricted due to suspicious activity. Contact Tencent support first.

Guarantee

We have processed over 50,000 orders since 2024 with a 99.8% success rate. If VIP isn't delivered within 2 hours, we offer a full refund in USDT to your original wallet. No chargebacks, no disputes.