Tencent Video VIP Payment Stuck or Pending — Troubleshooting

Common Reasons for Stuck or Pending Payments

If your Tencent Video VIP payment is stuck or pending, it's often due to mismatched USDT network selection. Ensure you send USDT via TRC20 (recommended for speed and low fees) or ERC20 (higher fees, slower). Double-check the wallet address and memo (if required) — even one wrong character can freeze the transaction.

How to Check Transaction Status

Use a blockchain explorer like Tronscan for TRC20 or Etherscan for ERC20. Enter your transaction hash to see confirmations. Your VIP code will be sent automatically after at least 2 confirmations (usually within 5-10 minutes for TRC20).

What to Do If Payment Is Stuck for Over 30 Minutes

First, verify the transaction is broadcasted on-chain. If it shows as pending in your wallet but not on the explorer, it may be stuck due to low gas fee. For TRC20, we recommend a fee of 1-2 TRX. If confirmed on-chain but not credited, contact our support with your order ID and transaction hash — we'll manually credit within 2 hours.

Avoid These Common Mistakes

• Sending USDT on the wrong network (e.g., BEP20 to a TRC20 address) — funds may be lost.
• Using an incorrect memo — required for some merchants; always copy it exactly.
• Sending less than the minimum amount (e.g., 5 USDT for a monthly plan).

Why Choose USDT for Tencent Video VIP?

No need for Chinese bank cards or KYC. Pay with TRC20 USDT for instant, anonymous recharge. Plans start at 5 USDT/month for standard VIP, 12 USDT/month for super VIP (as of 2026). Full details on our product page.

Step-by-Step: Recharge with USDT

1. Select your plan (monthly/quarterly/yearly).
2. Choose USDT payment — copy the TRC20 address and memo.
3. Send exact amount from your wallet (e.g., Trust Wallet, MetaMask).
4. Wait for 2 confirmations — your code will appear in your order history.

Need Help?

Our support team is available 24/7 via live chat. Provide your order ID and transaction hash for fastest resolution.