What to Do When China Telecom recharge is Not Received After Payment

Payment Sent, but No Recharge Received?

You've paid via USDT (TRC20/ERC20) for a China Telecom top-up, but the credit hasn't shown up. This can happen for several reasons. Let's troubleshoot step by step.

Verify Your Transaction on the Blockchain

First, check the blockchain for your USDT payment. Use a TRC20 or ERC20 explorer (e.g., Tronscan, Etherscan) with your transaction hash. Confirm the status is "Success" and the recipient address is correct. If you sent to the wrong address, recovery is near impossible.

Confirm the Recipient Phone Number

Double-check that you entered the correct China Telecom phone number (+86 format). A single digit error can send the recharge to someone else. If you're unsure, contact our support with your order ID and transaction hash.

Check Recharge Status in Your Account

Log into your account on our marketplace and navigate to Order History. Look for your order status: "Pending", "Processing", or "Completed". If it's "Pending" for more than 30 minutes, it may indicate a delay on the carrier side.

Wait for Carrier Processing

China Telecom's system can take up to 24 hours to apply recharges, especially during Chinese holidays (e.g., Chinese New Year 2026). If you paid during peak hours, delays are common. Patience—but if it exceeds 24 hours, contact us.

Contact Customer Support

Our support team is available 24/7. Provide your order number, USDT transaction hash (TRC20/ERC20), and the phone number. We'll investigate and either complete the recharge or issue a refund in USDT. Average resolution time: 2-4 hours.

Prevent Future Issues

• Always use TRC20 for faster and cheaper transfers (network fee ~1 USDT vs ERC20 ~10 USDT).
• Save a screenshot of the payment confirmation.
• Recharge small amounts first (e.g., 10 USDT) to test.

We're here to help you top up smoothly. For any issues, click the chat bubble below.