What to Do When Honor of Kings recharge is Not Received After Payment

Payment Not Received? Here’s the Fix

You’ve paid in USDT via TRC20 for Honor of Kings top-up, but the battle points or skins aren’t showing up. Don’t panic. This happens often, and the solution is usually simple.

Double-Check the Transaction Status

First, verify your USDT transfer on the blockchain. Use a TRC20 explorer (like Tronscan) with your wallet address. Confirm that the transaction is “Success” and has enough confirmations (at least 6 for TRC20). If it’s stuck with low confirmations, wait 5-10 minutes.

Common Reasons for Delay

• **Wrong network**: You sent USDT on ERC20 but the marketplace expects TRC20. Check the order instructions.
• **Insufficient memo/tag**: Some platforms require a memo or destination tag for identification. Missing it can delay credit.
• **Congestion**: During peak hours (e.g., weekends), TRC20 may be slower. Wait up to 30 minutes.

What to Do If Still Missing

1. **Contact the seller immediately**: Provide the TXID (transaction hash) and your order number. Most reputable markets (like USDTRecharge.pro) respond within 15 minutes.
2. **Check your game account region**: Honor of Kings has mainland China (QQ/WX) and global servers. Make sure you selected the correct server.
3. **Verify the recharge amount**: Did you send exactly the required USDT? For example, 60 Battle Points = 0.99 USDT, 300 BP = 4.99 USDT. Underpayment may not trigger auto-credit.

Prevent Future Issues

• Always copy the deposit address from the order page, not from a previous transaction.
• Use TRC20 for faster and cheaper transfers (fee ~0.5-1 USDT) vs ERC20 (~5-10 USDT).
• Save your TXID until the top-up is confirmed.

Refund Policy

If the recharge isn’t credited after 2 hours, most platforms offer a full refund in USDT (minus network fees). File a ticket with your proof of payment.

Why USDT Is the Best Choice

USDT avoids bank blocks and KYC headaches. For Honor of Kings top-ups, TRC20 transfers are instant and low-cost. No need for a Chinese bank card or WeChat Pay.

Final Steps

Still stuck? Visit our Help Center or contact live support. We’ll resolve it within 30 minutes or your money back.