What to Do When Xiaohongshu credits is Not Received After Payment

Check Your Payment Status First

If your Xiaohongshu credit hasn't arrived after you paid with USDT, don't panic. First, verify your USDT transfer on-chain using a TRC20 or ERC20 explorer (like Tronscan or Etherscan). Confirm the transaction hash and ensure it reached the correct wallet address. Sometimes network congestion on TRC20 can delay confirmations; wait 30-60 minutes before taking further action.

Contact the Seller Immediately

When on-chain status shows "Success" but credits are still missing, reach out to the merchant via their support channel. Provide your payment TXID, screenshot of the successful transfer, and your Xiaohongshu UID. Reputable merchants like USDTmall or TokenRecharge typically resolve within 2-4 hours during business hours (10:00-22:00 CST). For urgent cases, ask for a manual credit top-up as compensation for the delay.

Double-Check Your Xiaohongshu Account

Ensure you entered the correct Xiaohongshu ID (not username). Credits can only be delivered to active, non-banned accounts. If your account is new or has restricted features, the system may reject incoming credits. Test by sending a 1 USDT credit via a small recharge to confirm the account is functional before larger amounts.

Reclaim Your USDT If Delivery Fails

If the seller confirms delivery failure due to platform restrictions (e.g., Xiaohongshu block), request a USDT refund. Legitimate vendors will return your funds within 24 hours, minus network fees (typically 1-5 USDT for TRC20). Avoid sellers who refuse refunds — this is a red flag. Use only merchants with a 24/7 refund policy.

Preventing This Next Time

• Use TRC20 instead of ERC20 for faster confirmations (30 seconds vs 10 minutes).
• Stick to verified merchants on our marketplace with 99%+ success rates.
• Avoid KYC-free sellers — they often use stolen accounts that get banned mid-process.
• For bulk credits (e.g., 500 USDT = 500,000 Xiaohongshu credits), split into 50 USDT batches to minimize risk.